Cookies Policy
Our websites and web applications use cookies. A cookie is a small piece of data sent from our websites and stored on your computer. These cookies allow us to distinguish you from other users which helps us to improve our websites and provide you with a good experience when you use them.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on it more relevant to your interests.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie name | Purpose | More information |
|---|---|---|
| FWCookieConsent | Stores positive cookie consent. | No personally identifiable information is captured. |
| FWLanguage | Stores language preference. | No personally identifiable information is captured. |
| FWCSRFToken | Stores cross-site request forgery token. | No personally identifiable information is captured. |
| sessionid | Stores current user session ID | No personally identifiable information is captured. |
The following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies, performance cookies or targeting cookies:
| Cookie name | Purpose | More information |
|---|---|---|
| _ga, _gid (Google) | Distinguishes users. | Google Analytics Cookie Usage on Websites |
| _gat_gtag_UA_159221461_1 (Google) | Throttles request rate. | Google Analytics Cookie Usage on Websites |
| _cflb (Cloudflare) | Establishes load balancer session affinity. | Understanding the Cloudflare Cookies |
| _cf_bm (Cloudflare) | Bot detection. | Understanding the Cloudflare Cookies |
| _cfduid (Cloudflare) | Malicious visitor detection and blocking. | Understanding the Cloudflare Cookies |
| intercom-id-eud07m10 (Intercom) | Anonymous visitor identification. | Intercom Messenger Cookies |
| intercom-session-eud07m10 (Intercom) | Browser session identification. | Intercom Messenger Cookies |
| _hjid, _hjIncludedInPageviewSample, _hjIncludedInSessionSample, _hjAbsoluteSessionInProgress (Hotjar) | Distinguishes users. | Hotjar Cookie information |
| _hjTLDTest, _hjLocalStorageTest (Hotjar) | Determines site hostname and browser capabilities. | Hotjar Cookie information |
| _hjUserAttributesHash, _hjCachedUserAttributes (Hotjar) | Caches data to improve site performance. | Hotjar Cookie information |
| _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjShownFeedbackMessage (Hotjar) | Keeps track of user's responses to on-site polls, surveys and feedback. | Hotjar Cookie information |
| AMP_*, __stripe_mid, gsID, sentry-sc and others (Sentry) | Keep track of user session error monitoring and reporting (not used for tracking) | Sentry homepage |
| Various names, please see Trustpilot cookie list for details | Used by the Trustpilot widget embedded on some pages. | Trustpilot cookie list |
| Various names, please see Stripe cookie policy for details | Used by Stripe, our payments provider. | Stripe cookie policy |
| Various names, please see Google Ads Cookie list for details | Used by Google Ads | Google Ads Cookie list |
Please contact us for guidance on how to deactivate cookies.
Last updated: 22nd August 2024